FAQs

Frequently Asked Questions

What is a Burl?

A Burl is a knotty growth on a tree in which the grain has grown in a deformed manner. Depending which way it is sliced, the markings can display magnificent configurations. 

Are these products natural?

Yes all Burlmade products are handmade with responsibly sourced naturally occurring burlwood, with a spectrum of markings, grains, and color variations due to its nature.

Do you accept returns/exchanges?

Yes please refer to our return/exchange policy here.

Do these fit standard sized cigarettes and rolling papers?

The Case and Chassis is 9.8cm in length and accommodates: standard size and slim size commercially made cigarettes, 1.25” king size rolling papers, and popular cone brand size king and under

What else fits in the case?

Our patented Burl Pokes, Credit cards, ID cards, matchbox, slim lighters... easily making this an efficient everyday carry item.

What is the brass inlay used for?

Our signature tree icon embossed in brass and inlayed inside the door of our cases aren’t just for good looks. Please safely and effectively ash against them to save the rest for later.

How long does shipping take?

Items ship out next business day via USPS with provided tracking number, approximately 4-6 days depending on your location. We offer international, 2-day, and overnight shipment as well.

Does Burlmade make a good gift?

Our products are handsome and thoughtfully designed for the well-mannered smoke enthusiast. With an individual box and details card, these pieces attract compliments and make an excellent gift!

What forms of payment do you accept?

American Express, Discover, MasterCard, Visa, PayPal

Do you store my information?

See our privacy policy here.